CLARISSA WARD

Managing the South Bay Region for Sherwin-Williams Delivery Drivers, servicing 18 high volume stores and 5 terminals with 18 direct reports. Analyzing department data to optimize daily utilization, cut costs, and create business opportunities.

• Increased On Time Delivery percentage by 10% by optimizing utilization based on regional data
• Reduced turnover within department and increased efficiency resulting in budget approvals to expand department headcount by 20%
• Conduct coaching visits and ride-alongs focused on training and managing expectations
• Created individual development plans for each employee to give a clear career path
• Leads monthly strategic meetings with VPs and District Managers, creating and delivering detailed PowerPoint presentations to address regional needs and outline department goals
• Design and lead team training programs covering safety, delivery standards, and customer service, bringing employees up to consistent standards
• Expanded coverage area without increasing headcount
• Manage delivered sales for the South Bay market, an annual value of $13.9M

First line of support for customers, handling quotes, orders, and account issues for heavy earth moving equipment rental and sales.

• Prioritized high-value clientele with proactive outreach to protect revenue and grow repeat rental and sales bookings
• Created and onboarded new customer accounts, processing credit applications and contract paperwork
• Coordinated and dispatched drivers for equipment deliveries and pick-ups, keeping job sites supplied on schedule
• Managed branch inventory, tracking rental fleet and sales stock and arranging transfers to fill customer needs
• Coordinated service calls in the Service Manager's absence
• Created a data tracking and scheduling system that organized workflows and improved communication across teams

Successfully served as a liaison between field and office personnel, ensuring effective communication and coordination. Supported VPs, Project Managers, and Engineers to strategize high-level project needs, optimize resources, and successfully minimize job costs.

• Created training manuals to simplify departmental training and ensuring comprehensive coverage
• Created and implemented Standardized Operating Procedures across multiple departments improving efficiency and consistency
• Managed calendars for multiple teams to ensure cohesion across projects
• Optimized high-level resources to minimize job costs

Promoted in 2020 to a working manager leading a team of five dispatchers supporting 50+ active jobs at a time. Worked directly with Engineers, Project Managers, and VPs, modernized department processes, and carried the team through COVID.

• Created schedules for individual jobs and ensured on-time completion of projects
• Reviewed and finalized daily reporting presented to multiple departments and management
• Negotiated lower annual rates with multiple vendors to create additional room in budget for emergency needs
• Partnered directly with field personnel to anticipate daily needs, procure materials, and prevent last minute requests

Joined Goodfellow Bros as a dispatcher after nearly a decade in dispatch and logistics, coordinating heavy civil construction material and equipment movements.

• High volume complex scheduling managing over 4,000 equipment moves annually
• Created schedules for individual jobs and ensured on-time completion of projects
• Partnered directly with field personnel to anticipate daily needs, procure materials, and prevent last minute requests

Managed high volume daily scheduling and personnel workloads for 400+ employees. Monitored department performance and provided reports directly to VP of Transportation. Served as a communication link between drivers, stores, and vendors.

• Created tracker for deliveries needing multi-day follow up
• Sole contact for any promotional rollouts to ensure each store received all necessary marketing materials
• Coordinated internal projects between multiple departments
• Collaborated with Corporate Traffic to improve route optimization

Set priority for requests from multiple departments. Generated detailed data tracking spreadsheets in MS Excel and pulled comprehensive operational reports directly for upper management.

• Sole point of contact for large-scale projects
• Tracked multi-step projects and provided reports to VPs
• Created department expectations and implemented coaching standards across team to manage department inefficiencies
• Managed calendar for drivers and 3rd party couriers to keep track of internal deliveries
• Created user-friendly database to simplify training for new employees